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Serving Subpoenas to Unmask the Identities of Website Owners, Domain Registrants

When unidentified individuals defame businesses or professionals online, the harmed parties can potentially serve subpoenas on relevant entities for documents containing identifying information about the authors of the online defamation. The way this process often plays out is as follows (noting this is extremely generalized): Party A publishes false and...

Reporting Harmful Non-Defamatory Google Reviews

It is generally difficult to convince a website to remove defamatory third-party content without a court order. If person A goes to a website and says person B’s statements about him or her are false, how does that website know whether person A is telling the truth? And, even so, how...

How Not to Deal With Negative Online Reviews: Addressing Online Criticism in Light of Pending Federal Legislation on Non-Disparagement Clauses

On Tuesday, Sept. 12, the House of Representatives passed H.R.5111, better known as the Consumer Review Fairness Act of 2016. The Consumer Review Fairness Act is a bipartisan bill aimed at protecting consumers who criticize businesses online. More specifically, the legislation is aimed at prohibiting businesses from inserting language in...

How Businesses Can Protect Their Executives From Online Reputation Attacks

Businesses are incredibly vulnerable to online reputation attacks.  Virtually anyone with a motive can seriously harm a business’s reputation online.  This issue has been previously framed from a company perspective.  What has not been discussed as much is how company executives are also quite susceptible to being attacked online, and...

Protecting Your Business’s Reputation on the Internet

According to a recent survey, more consumers are reading online reviews. They are forming opinions more quickly based on those reviews. They are paying close attention to star ratings. And, in general, they are highly trusting of online reviews. These survey results, discussed below, reaffirm just how vulnerable businesses are today...

Gibson to Lead Upcoming Clear Law Institute Webinars

Whitney Gibson will be leading two June webinars through the Clear Law Institute. First, on Tuesday, June 2 from 1:00 to 2:15 p.m. ET, Gibson will lead “Protecting Against, Preventing, and Planning for Online Reputation Attacks.” Then, on Wednesday, June 24 from 3:00 to 4:15 p.m. ET, Gibson will lead...

False Competitor Reviews: John Doe Lawsuits & False Advertising Claims

There is no denying that online reviews are important for businesses.  After all, customers regularly search them out and are increasingly relying them. According to a 2014 survey of 2,104 consumers, SEO expert BrightLocal found that 88 percent of the respondents had read online reviews for local businesses and 88...

How Businesses Can Protect Against, Prevent and Plan for Online Reputation Attacks

Today, consumers typically form first impressions of businesses based on what they read about them on the internet, particularly on search engines such as Google. In fact, according to a study released by PricewaterhouseCoopers in 2012, 80 percent of the 7,005 consumers interviewed worldwide indicated they researched products online before...

How to Remove False, Defamatory Glassdoor Reviews

Founded in 2007, Glassdoor.com is an online “career community” with a database consisting of several million company reviews, CEO ratings, salary reports, job interview reports and more.  But as both the Associated Press and the Wall Street Journal have phrased things – in articles published nearly three years apart –...

Whitney Gibson to Lead 3/25 Webinar: “Protecting Against, Preventing, and Planning for Online Reputation Attacks”

On March 25, 2015, Whitney Gibson led a webinar titled, “Protecting Against, Preventing, and Planning for Online Reputation Attacks.”  The live online presentation, hosted by Lorman, took place from 1:00 p.m. to 2:30 p.m. ET that Wednesday, and included a Q&A session at the end.  This webinar is primarily designed for...