Yelp

Order Requiring Non-Party Yelp to Remove Defamatory Reviews Affirmed by California Appellate Court

A California appellate court recently affirmed a lower court’s decision to require Yelp to remove three defamatory reviews. The First Appellate District did, however, remand the case to the trial court to narrow the terms of the removal order, which ordered Yelp to also remove potential future reviews. The court...

Order Requiring Non-Party Yelp to Remove Defamatory Reviews Affirmed by California Appellate Court

A California appellate court recently affirmed a lower court’s decision to require Yelp to remove three defamatory reviews. The First Appellate District did, however, remand the case to the trial court to narrow the terms of the removal order, which ordered Yelp to also remove potential future reviews. The court...

Online Reviews: Ten Things You Should Know

Whether you like them or not, it is hard to ignore online reviews. For many businesses, online review pages and ratings are displayed prominently in Google and Bing searches. And many brick and mortar retail stores have “People Love Us on Yelp” stickers displayed on their doors or windows. Speaking...

Businesses Must Not Unfairly Impact Online Reviews

Today, a business’s online reputation is a large component of how customers and potential customers perceive it.  Businesses must be aware of what customers are saying about them online and via social media. In other words, they must be reading online reviews.  Given the significance of online reviews these days,...

LXBN TV: Should Yelp Be Forced to Unmask Anonymous Reviewers?

Last week, I sat down with LXBN TV’s Colin O’Keefe to discuss the pending Virgnia case involving Hadeed Carpet Cleaning and Yelp.  In this case, which we blogged about earlier this month, the Virginia-based carpet cleaning business has asked Yelp to reveal the names of several authors of anonymous disparaging...

Case Involving Harmful Anonymous Yelp Reviews Headed to Virginia Supreme Court

Small business owners such as Virginia’s Joe Hadeed recognize the free speech rights of individuals to post negative reviews on Yelp.  But, on the heels of his case heading to the Virginia Supreme Court, Hadeed could not help but ask a reporter, “where’s my right to defend my business?” Hadeed’s...

How to Identify Anonymous Posters on Yelp

In today’s internet landscape, it is very easy to anonymously post harmful content. However, using a fake screen name or email address does not mean an internet user has completely shielded his or her identity, particularly when that person violates a website’s terms or potentially the law. On the popular review...

How to Remove Defamatory Reviews from Yelp

Based on third quarter data from 2013, more than one-in-five Yelp reviews earned two or fewer stars on the website’s five-star scale. Of the website’s 47 million reviews, 13 percent earned one-star reviews, while posters gave eight percent two-star reviews. This is not to say that the majority of underwhelming reviews...