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Reporting Harmful Non-Defamatory Google Reviews

It is generally difficult to convince a website to remove defamatory third-party content without a court order. If person A goes to a website and says person B’s statements about him or her are false, how does that website know whether person A is telling the truth? And, even so, how...

How Not to Deal With Negative Online Reviews: Addressing Online Criticism in Light of Pending Federal Legislation on Non-Disparagement Clauses

On Tuesday, Sept. 12, the House of Representatives passed H.R.5111, better known as the Consumer Review Fairness Act of 2016. The Consumer Review Fairness Act is a bipartisan bill aimed at protecting consumers who criticize businesses online. More specifically, the legislation is aimed at prohibiting businesses from inserting language in...