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Aware of False Reviews Dilemma, Some Healthcare Providers are Now Publishing Patient Reviews Online

Last week, we discussed how physicians can overcome the various challenges of online reviews. A growing number of healthcare groups are understanding the realities of online ratings and reviews, and are taking matters into their own hands. Two recent stories highlight how hospitals are becoming more transparent by publishing patient...

LXBN TV: Should Yelp Be Forced to Unmask Anonymous Reviewers?

Last week, I sat down with LXBN TV’s Colin O’Keefe to discuss the pending Virgnia case involving Hadeed Carpet Cleaning and Yelp.  In this case, which we blogged about earlier this month, the Virginia-based carpet cleaning business has asked Yelp to reveal the names of several authors of anonymous disparaging...

White Paper: Three Steps Businesses Can Take to Overcome the Impact of Online Product Diversion

Many companies and businesses want to control the distribution of their products and do not want their products sold by third parties on the internet, especially below retail prices.  But illegal, or unauthorized, sales outside of intended chains of distribution — or product diversion — has become fairly common (especially with...

Protecting Physicians’ Reputations from False Reviews

Among those we frequently assist in the area of internet defamation, the members of one profession in particular are uniquely susceptible to false reviews on the internet: physicians. Physicians are vulnerable to reputation attacks for a number of reasons, and false reviews are especially challenging to physicians because of HIPAA...

Combating False Reviews: Beware of ‘Independent’ Review Website Scheme

When the New York attorney general’s office cracked down on 19 companies in September 2013 for false reviews, it sent a loud and clear message to many businesses. For others, the combined $350,000 in fines might have simply been a wakeup call to get more creative with their deceptive online advertising...

How to Deal With an ‘Impostor Timeline,’ Potential Defamation on Facebook

It is not uncommon for people to create fake social media profiles of celebrities and other public figures. Unfortunately, some people also imitate non-public figures, often for harassment purposes. This is especially problematic on Facebook, which refers to these accounts as “impostor Timelines.” According to Facebook, there are 1.23 billion...

Improper Arrests Can Cause Major Reputational Harm

According to Cornell University’s Legal Information Institute, an arrest is defined as the “use of legal authority to deprive someone of his or her freedom of movement.” An arrest is not, however, a proof of a conviction. Arrestees are often found not guilty. Sometimes the charges are dropped. But in...

Case Involving Harmful Anonymous Yelp Reviews Headed to Virginia Supreme Court

Small business owners such as Virginia’s Joe Hadeed recognize the free speech rights of individuals to post negative reviews on Yelp.  But, on the heels of his case heading to the Virginia Supreme Court, Hadeed could not help but ask a reporter, “where’s my right to defend my business?” Hadeed’s...